Refund policy
Pink Aura — Return, Exchange & Refund Policy
At Pink Aura, we are committed to providing a fair, clear and transparent shopping experience. This policy applies subject to the consumer protection laws and regulations of the State of Kuwait.
Nothing in this policy is intended to limit or exclude any statutory rights available to customers under applicable Kuwait law.
PINK AURA — RETURN & EXCHANGE POLICY
1. All sales are final. Pink Aura does not offer refunds under any circumstances.
2. Exchanges are accepted only for size issues, for the same style and colour.
3. Exchanges are subject to stock availability
4. Exchange requests must be raised within 3 days of delivery.
5. Items must be unwashed, unaltered, unperfumed, and returned with original tags and packaging intact.
6. To request an exchange, message our WhatsApp number with your order details, reason, and photos of the item and tags
7. Return shipping is at the customer's cost, unless the wrong item was sent due to our error.
8. We reserve the right to reject exchanges that don't meet the above conditions.For questions about this policy, please contact:
Email: trypinkaura@gmail.com
Website: pinkaurakw.com